myÖKK – simple, quick and clear

How do I get an activation code?

• You can order one here or by phone on the toll-free hotline on 0800 838 000 (8 am to 6 pm). You will receive an activation letter a few days later.

What data do I need to register?

• Activation code: this can be found in the activation letter we sent you by mail.
• Insurance number: your insurance number can be found on your policy, any statement of benefits or on the back of your insurance card.
• Contact information: you need your e-mail and mobile phone number (for the security code) to register.

While registering, I did not receive a security code.

• Close the app and then re-start the registration process.

How many family members can register for myÖKK?

• In principle, all family members on the same policy can register for myÖKK, with the exception of people who have a legal guardian and people who are under 14 years old.

Please note
You can register for myÖKK before your insurance contract starts. After registering, you will receive your insurance documents in electronic form. If you would prefer to receive them by post, you can change this setting in myÖKK at any time.

After logging in, I did not receive a security code.

• Please call our toll-free hotline on 0800 838 000 (8 am to 6 pm).

I can no longer log in to the app with my user name and password.

• Make sure that you have correctly entered your user name and password. If you are still unable to log in despite entering the correct details, reset your password by clicking on the «Forgotten password» link on the login screen.

Can I log in to myÖKK using my fingerprint or facial recognition?

• Yes, myÖKK supports biometric authentication. Download the latest version of the myÖKK app and first log in the usual way using your e-mail address, password and SMS code. After logging in, you will be asked whether you wish to use biometric authentication. Tap «Yes» to confirm and then you can quickly and securely log in using your fingerprint or facial recognition.

How can I register a new mobile phone number?

• If you have a new mobile phone number, please notify us of this via our toll-free hotline on 0800 838 000 (8 am to 6 pm).

I have forgotten to send in a scanned invoice.

• Scanned documents are temporarily stored for 60 days, during which time it is possible to send in the paper copies. Once this period expires, your invoices can no longer be seen in myÖKK. In this case, you must re-scan the receipt or invoice and click on “Send”.

Why can’t I submit a particular document?

• Make sure that you have a good internet connection and check whether all the information on the document can be seen and is legible. Please only send one invoice or receipt per submission.

Can I submit lots of documents at the same time?

• No, you can only send one invoice or receipt at a time. Would you like to send more than one document? Then scan your invoices or receipts individually and send them to ÖKK.

Where can I see whether the documents have been sent?

• Each scanned document is shown under “Documents”. The invoices and receipts you have submitted can be found under “Submitted documents”.

Can I scan in invoices for the whole family?

• As the head of the family, you can scan invoices and receipts for the whole family. Before submitting them, decide which family member the invoice or receipt belongs to and send them individually.

Please note
Please note that you can only submit invoices, receipts and reimbursement claims. When sending us documents such as bank statements, official letters or marching orders, please include your insurance number and send everything to myoekk@oekk.ch.

How can I change the document delivery method?

There are two different document delivery methods available: either you receive the documents in electronic form only in myÖKK or you receive them in electronic form and by post. You can change this setting at any time.

Instructions for the myÖKK app:

1. Log in to the app and click on “More” in the bottom right.
2. Select “Settings”.
3. Click on “Document delivery method” under “Your contact information”.
4. Select the setting you require.

Instructions for the myÖKK customer portal (web view):

1. Log in to the myÖKK customer portal.
2. Click on “Settings” in the navigation bar at the top.
3. Click on “Document delivery method” under “Your contact information”.
4. Select the setting you require and save it.

Can I submit queries on behalf of the whole family?

• As the head of the family, you can submit queries on behalf of the whole family. Before writing, decide which family member the query relates to.

How can I register a new mobile phone number?

• If you have a new mobile phone number, please notify us of this via our toll-free hotline on 0800 838 000 (8 am to 6 pm).

Will my data be lost if I no longer use myÖKK?

• Documents and queries you have already submitted will remain intact. Invoices that you have scanned, but for which you have not submitted the paper copy, will not be saved.

Is my data secure while being transmitted?

• ÖKK uses encrypted transmission for your data. This means it is secure at all times.

Who should I contact if I have any questions?

• Please call our toll-free hotline on 0800 838 000 (8 am to 6 pm).
• Or send an e-mail to myoekk@oekk.ch.