Thanks to the card, a service provider can access your current administrative data and your insurance cover, as necessary. On a voluntary basis, you can have your general practitioner or hospital save emergency medical data (e.g. information on illnesses or allergies) on the card so that they are available in case of emergency. However, your doctor/hospital is not obliged to save medical data on your card. ÖKK is not able to save or view such medical data.
If you have saved emergency medical data on your chip, you can protect these using a PIN code. You can activate this protection at your general practitioner. If you lose your insurance card, the data on the chip will be permanently lost unless they have been saved in advance with a service provider. Your emergency medical data must be saved again on the new insurance card. ÖKK is not aware of your emergency data or your PIN code. Data protection and data security are guaranteed at all times. You will need the PUK card if you no longer know your PIN code and need to have it reset with a service provider. The PUK code can be found on the card holder (the piece of paper the insurance card was attached to when it was sent to you).
You can have access via your insurance card for service providers to your insurance cover blocked. Please request this in writing from your agency within 30 days of receiving your new card. Please note that this results in it no longer being possible to access or verify this information with your card. This means that you have to pay for benefits/services before receiving them. You can then forward the invoice to your agency to be reimbursed.
The legal principles are specified in the Federal government ordinance concerning insurance cards for compulsory health care insurance (VKK) and are based on Art. 42a of the Swiss Health Insurance Act (KVG).
More information on accident insurance can be found on the website of the Federal Office of Public Health (FOPH).
We answer the most common questions about insurance cards in the FAQ section.
We would be pleased to advise you on our insurance products and services.