As a policyholder, how do you go about protecting yourself from this practice? Here’s some advice.
- Ask them the following: Who are you speaking to? Where are they calling from? Who does the person work for?
- If you don’t feel happy, don’t agree an appointment with them.
- Notify your ÖKK agency.
- Does the broker have the proper identification? A business card is not sufficient! A proper piece of identification contains the name of the company the broker works for.
- Do not sign anything before reading the small print.
- Never sign a letter of termination before you have written confirmation that the new insurer has accepted you.
- Ask for time to go away and think about it.
- Request original copies of the documents/prospectuses that you are shown.
If you have any questions, do not hesitate to contact your ÖKK agency or our customer center: 0800 838 000.
You can also report dubious brokers to santésuisse, the industry association of Swiss health insurers.